FAQs

 Find the BOOK button on any of our play set pages and submit an inquiry. We'll respond to your request within 72 hours. If you do not receive a response from us, check your spam folder. Upon confirming availability of the date you requested, we require a 50% deposit and a signed rental agreement to secure your reservation. 

 Rental Price includes 5 hour equipment rental, delivery, set up and take down, and cleaning. 

Delivery is free for the first 15 miles from our storage facility in Martin City. Deliveries beyond 15 miles will be charged an additional $4/mile. Deliveries outside our typical delivery zone is subject to an additional charge, which will be disclosed prior to acceptance of reservation. 

 In your home, your backyard, an event space, parks, community centers, churches; anywhere that will allow us to set up. Please note, for outdoor set ups of play sets and ball pits there will be an outdoor surcharge. Renter will need to ensure there is a CLEAN, CLEAR, and FLAT area for the equipment set up. There also needs to be a clear and open path from our delivery vehicle to the set up area. PLAY HAUS has the right to refuse to set up if these conditions are not met. 

If any chance of rain above 20% or winds exceeding 15 mph is projected in the forecast, Renter is responsible for securing an alternate indoor location for set up. If Renter is unable to do so, reservation will be cancelled and can be re-booked within 365 days of original event date. 

 A 50%  deposit is collected at time of booking. Full payment is due one (1) week prior to event date.